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Home/Customer Service/Warranty Service
Warranty Services

Writing Instruments and Accessories

For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service. To proceed at this time, please complete our online product warranty form and follow the instructions provided.


For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided.

About Warranty Services

If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621.

Writing Instrument Warranty

The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.

In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.

Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.

In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product.

International Warranty Services

For service outside the United States, please follow the international warranty instructions.
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